Hadrian Rex

Review of Crowne Plaza Ottawa

I have been here several times and I find the qual...

I have been here several times and I find the quality of service declining. The building appears understaffed and over worked. Their stress is visible and indicative of management challenges. I do not believe the kitchen is well managed either. Many of the same issues there too. Particularly strange is the relationship between the restaurant and the hotel. They are separate entities and this is apparent in the lack of teamwork. Sadly I believe this is the last time I will stay here. One thing I need to add: I was pleasantly surprised by the lunch buffet! I stand by my overall review, but man, that was tasty! The server worked her ass off too, super polite and the most responsive I have seen this week.