Nadja Schneider

Review of Wolters Reisen GmbH

I have to share our experiences with Wolters Reise...

I have to share our experiences with Wolters Reisen, because I absolutely cannot understand the many negative reviews.

We booked our Scotland trip in November last year. When the pandemic broke out, we did not know for a long time how to proceed and whether we could start the journey.
I can't confirm that you can't reach anyone. On the homepage it was expressly noted that the emails you received will be answered according to the travel date, so it was not surprising that I had to wait 4 weeks in June for an answer regarding the trip in August. After all, there were people who were about to start their journey and with the almost daily changes regarding entry, quarantine etc., the travel agencies could only work as best they could from day to day or week to week.
When there were more urgent issues, I almost always got through by phone (once I had to make 9 attempts) and I was always given immediate help on the phone. We received the travel documents a week in advance via email and even a travel guide (which I did not order in time, but was sent anyway).
A free cancellation was also confirmed to us should something change at short notice and upgrade Austria GB back to warning level 5 or 6.

Unfortunately, our flights were canceled twice and we felt that we were in good hands. We had to fly away from Frankfurt instead of Munich, but the travel agency took over the overnight stay in a hotel near the airport. They also paid for most of the tickets for the Nightjet, which is actually excluded from the Rail and Fly service. (Mini deductible)

Regarding the actual trip: we didn't miss anything, the B & Bs were super chosen and we would definitely book through Wolters again.

I think it is clear to everyone that the pandemic hit the tourism industry hard. The staff there always tried to help us and did everything they could.