Vivian Garcia

Review of Spreen Honda

I woke up to a flat tire Thursday morning and call...

I woke up to a flat tire Thursday morning and called Spreen Honda (I knew I had a warranty). The lady I spoke to quoted me at $264 and some change for a new Continental tire, she proceeded to let me know that my Sentinel Warranty would cover $150. Doing simple math I came out to 114 plus tax of course; I asked if that included everything and she said yes, so I decided to go with the dealership. I get there Friday 6-1-18 at 7:30am, and the guy rings me up at 140 and I mentioned yesterday s phone call and he says that the lady was mistaken and that my quote didn t include labor and installation. FINE! I was already there and late to work, he quotes me at $140 everything included!
When I picked up my car, this other man takes me to the cashier and my total is 164, by this time I was obviously upset and questioned everything! The cashier said it was taxes, I let her know that was BS and asked to speak to the man who originally helped me. Turns out they were charging me for hazardous material as well, once that was taken off, I ended up paying $133. Be smart and check their math!!
Another issue: Shuttle Service
I asked for the shuttle to work and the man said 25 minutes, my work is 6 minutes away so I decided to call a Lyft. I asked for my name to be put on the list to shuttle me from work to Spreen for pick up, he said of course. At 9:36am, they call to say that my car is ready for pick up, again I mention the shuttle I requested; 3 hours later its 12:30pm and I haven t received any calls regarding the shuttle so I decided to call another Lyft and go myself! What a terrible experience this one!