Marissa Marcoux

Review of Imperial Ford

I rarely write reviews but this one is necessary! ...

I rarely write reviews but this one is necessary! Dan in the service department is truly INCREDIBLE. I called in yesterday morning at 9:00 AM right when they opened and from out very first phone call he was calm, understanding, and professional. I called about 6 times yesterday and each time, he was fantastic with me. With that said, I was concerned because Dan told me it may take about a week for the vehicle to be looked at. WELL. I just received a phone call from Dan today, just a little over 24 hours later - letting me know that my car has not only been looked at, but it is completed and ready for pick up TODAY! Everything was covered under warranty / recall and they went ahead with repairs as they knew I needed. I am moving on Saturday and I was in FULL panic mode when this all happened. I cannot express the gratitude I have for Imperial Ford's mechanics and Dan in the service department. Truly would not choose to go anywhere else. Happy Holidays!