Very unprofessional law firm! Anytime anyone answe...

Very unprofessional law firm! Anytime anyone answers the phone they all say, can you hold on for a moment? No one speaks professionally except for the poor receptionist. I asked for the paperwork to set up a monthly payment. I never received it and then I get a big attitude when I call to ask again for them to send it to me. They will not send it to me unless I make a payment for the month I waited for the paperwork! Ridiculous. Obviously, the person I was speaking to could not fully explain why that was so he hung up on me!