Jan Mumford

Review of AccorHotels - Grand Mercure Sw...

Because of Chinese New Year we had to ring the hot...

Because of Chinese New Year we had to ring the hotel to confirm directions as the roads were blocked. Reception was very helpful and gave us an alternative way. Room was clean and quiet. The doorman/valet gave excellent service. However we were double charged valet parking by reception and 3 promises that a manager would ring back resulted in no calls. This has resulted in a disappointing aftertaste following a positive experience.