Amy Elkind

Review of JW Floor Covering

Absolutely horrible service. I have been waiting ...

Absolutely horrible service. I have been waiting almost 6 months for them to install laminate in my house. I disclosed to home depot that I had a piano and had my 2 sons, 18 and 20 at the house to move the piano when needed. The workers showed up the first day and left after a few minutes and did not contact me. When I called JW Flooring at the end of my work day I was told that we didn't have "the product" there. The workers also complained that there was a piano and that there were lots of loose garments all over the floor. When I got home I found that my son had left one set of dirty clothes on the floor. Home Depot immediately delivered the flooring that evening although JW Flooring had been paid to pick it up. The next day the workers came, tore up a couple of corners of old carpet and left. I received no communication from them. I did not receive a return call from the manager at JW Flooring and when I spoke to Home Depot they said that JW had called them and told them that they could not do the install because the piano had not been moved yet. No one asked us to move the piano and the boys were home again to move it once they were told where to move it to. If you are thinking of using this company run far far away. I don't have enough time to list all the other things they did wrong.....