This is a beautiful property and the service is us...

This is a beautiful property and the service is usually very good. My complaint is more on the lines of a membership pricing issue. I recently booked a room to stay in for my company's holiday party in 2 weeks. As I was reviewing the details of my evening, I noticed I booked my stay accidentally on the night before. I called to modify my reservation date as was told that I am unable to do so.

I was advised that I would have to cancel and not be entitled to a refund. So, now basically I am being forced to pay double the price for one night's stay. This was a horrible experience - I didn't even want a refund, all I needed to do was modify the date and was willing to pay the difference in rate if there was one. Highly disappointing.