joseph jones

Review of Geneva Finance Ltd

very low level customer service. I have had a car ...

very low level customer service. I have had a car loan with Geneva Finance for 3 years and never missed one payment. The loan amount got down to $1900.00 so I decided to pay it off in full. their attitude towards me was negative and sometimes quite rude .I asked for a full statement and they took 3 days to do so which was frustrating as I had called GEM and asked for the same thing and had it with in the hour .I also asked for a letter stating that I had paid the loan off around mid to late December and I still have not received it. I asked GEM to do the same and received it that day. I paid around 23-6% interest ,never missed a payment and paid them a total of $17,000.00 .I will never use their services again will let others know as well that there are better options out there. Very disappointed .