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Ashley Gonzalez

3 years ago

1st i want to say working with Dawn started off gr...

1st i want to say working with Dawn started off great.She was very attentive to how sensitive i was with time, and let me k ow what was happening with every step. Now that being said, they took almost 2 weeks, to run my credit.
Then Dawn told me they were unable to process my application. I asked what that ment and she told me i would be getting a letter from them in a few days explaining as to why. Its been a week and a half and i still have not received said letter. Do these people lie and never send you anything as to why? Do they take their sweet time in everything they do? I would like to know why they were "unable to process my application" since they ran my credit. I wrote her last night about yhe letter and have no gotten an answer. I understand people get busy, but im sure she had time to answer other peoples emails. This is extremely unprofessional. Dont waste yoir time and application fee. I think these people pick and choose by personality and background. Probably just collecting app fees. Im highly dissapointed in the customer service. Im currently working with southwest. Go to them and see Sherri, shes a doll and doesnt ignore people. Took them 2 days to run my credit and background and she answered my emails and calls in a timely manner.

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