Mark Harrington

Review of Gran Hotel Bahía del Duque

After a few visits , where we were sat so close to...

After a few visits , where we were sat so close to the music, we couldnt speak, we entered the beach restaurant and asked for a specific table which had no Reservation sign on it. The staff member came over and said NO in a brusque manner. It is reserved. (.no sign).
We asked to speak to the Supervisor, Lucas , who said you must move or Go. He was very rude in his manner. We asked to see his boss- he said I have no Boss, I am the Boss . We asked if he thought it was right to speak to guests like that, he said if you want to complain, Leave.
If you stay here, we will not serve you.
Lucas policy appears to be .. take any table we give you or Leave. You have no choice in this matter, even tho a guest.
The management culture at the restaurant is rude, has favourites in terms of treatment, and is not friendly to international clients.
As an international client, under present management style., not recommended.