I was told as I was making an appointment the they...

I was told as I was making an appointment the they started charging the call out fee after Harvey. Personally, I think that's awful to start charging people after a tragedy like that. But ok, if people want to pay it, fine. I would rather not, but before I could even finish starting that, the scheduling rep hung up on me. If that's any indication of the type of customer service they provide, I'm glad I opted against.