Have had the most for about 15 years and will no l...

Have had the most for about 15 years and will no longer continue this time around. Many times I've wanted to cancel but they lock yoh in with silly fees and prorated expenses.

Service has taken a serious downturn this year. Service is usually not done within the window provided, several times not showing up at all. A/C broke, had to wait in heat for appointment for days. They arrived and tried to say it was fine after vacuuming some water and left. Of course it broke hours later again and was told next appointment is three days from then. Asked for manager and was told he would call me. Never did. Now I'm still without air and took off of work again for my 12-2 windows. Well guess what? Nobody showed and been on hold for 14 minutes to speak with someone so far. I do not blame the actual employees who show up at your house, I blame the management and training of the internal staff.