My wife and I just checked into their preferred ro...

My wife and I just checked into their preferred room unit 2465. We paid an extra $2k for an ocean view rm that with a tall ladder you might be able to see the ocean. The worst part is that the rm had hair all over it. The supervisor did respond after the 2nd call and verified the rm was as disgusting as I stated. Our hot tub on the balcony too had hair along with the balcony floor. After the housekeeper came I had to call her back to get the hair she didn't clean. After they left and we were as ok with the rm as we could be I later recorded a roach running across the floor. After traveling 5 hrs to get here and spending $6k to be here my wife and I agreed that this is the worst place we've ever stayed. 4 hrs after arriving on day 1 of our anniversary vacation we're sitting on the bed assuming this is the cleanest area of the room wondering why we stayed here. I do not recommend this resort to anyone! Best thing it has going for it is the staff. Another guest suggested we don't eat from the buffet if we didn't want to get sick as her husband did. Horrible experience and it's only day 1 of a 7 night stay. I've noticed in reading the responses to the complaints that nothing will happen but a bunch of smoke blowing. I've got 6 nights left and will make it my mission to let the world know how disappointing this $6 experience was. This is ridiculous and with so many people complaining day 1 that I've never met before I'm sure it will be more of the same. I've saved my hard earned money to take my beautiful wife on a 19 year anniversary vacation and all I've done is apologize to her for this horrible experience. This is not over, I promise!
Later Day 1, I opened the bathroom door and turned on the lights to see several roaches running across the floor.
Day 2, after finally getting to see the resort I will say it's beautiful and again the staff is very helpful. After the morning housekeeping crew came AGAIN I had them come back due to excessive hair on the floor. They really have no idea how to clean the floors. We started the day at the pool and came back to the room to final several more roaches in the coffee cabinet. At this time I'm very upset and spoke with the manager Jasmin demanding a new unit to stay in. We're currently waiting for the new unit. I'll keep you updated.