Claire Morgan

Review of Emerald Pointe Water Park

Today at Emerald Pointe my diabetic sister got her...

Today at Emerald Pointe my diabetic sister got her graham crackers thrown in the trash because "she wasn't allowed to have food" but all year long we've been going and all she had to do was explain she needed them to keep her from bottoming out. Though they threw her crackers away my other sister who doesn't have diabetes was able to keep her snacks, that same woman who threw my diabetic sisters crackers away looked into my other sisters cooler seeing drinks and snacks and zipped it right back up moving on to the next person. As we got into the park my diabetic sister stopped to talk to someone else about what happened since everyone else was being rude and not willing to help us. The guy she stopped to talk to even explained that she should not have thrown her food away especially because she was a diabetic and so he called a manager over there and left. That manager was unbelievably RUDE! She at first insincerely kept apologizing about the fact that she was't going to allow us to have food but after my sister kept trying to explain that she doesn't understand and she doesn't have to go through bottoming out Tiffany, the manager said with a very noticeable attitude "I do understand, you don't know my mama could have diabetes". After that we just walked off saying "okay whatever". Tiffany then began to follow us still talking about the conversation after it was over like she was trying to start stuff. We then told her it is too late and to leave us alone because we were going to call corporate and still are! She continued to follow us getting in my sisters face after we asked her to leave us alone, a bunch of staff came running over because we were the "disruptions" and had us thrown out and banned. They took everyone's season pass right before we were in the car about to leave, including my 2 nieces(ages 8&10) and mine and my sisters (14&16). Through this whole thing NONE of them even listened to our story. They said we were "cussing" (not true btw). As I was walking away I heard Tiffany tell whoever she was talking to that my sister called her the B word which is a complete lie! WE WILL NEVER GO BACK! CORPORATE WILL BE CALLED!!!!!