I went to the store with a malware item that force...

I went to the store with a malware item that forced itself on my computer when I did a routine Adobe Flash Player update for Facebook embedded videos. With Adobe Flash Player, the worst thing that normally happens is you get that unsolicited Mcafee trial, but this time it was something that hijacked my whole system.

I asked the female staff member, who claimed to be a "technician" about the possibility of using a restore point or, using the current operating system, how I would get to the option (more easily found on Windows XP) to "Restore to Last Known Good Configuration", which has helped in the past with some types of malware, and she couldn't even speak intelligently about the process, stating she'd "Never heard of that before" and "wasn't familiar"!

What kind of computer technician hasn't heard of the Safe-Mode option: "Restore to last known good configuration"? or wouldn't know what a customer is talking about when they ask about "Restore Point"?

There should be nothing-that's N, O, T, H, I, N, G,-your technicians haven't heard of or know something about if a given individual is going to be the only one in the store. Such a person is supposed to eat, sleep, live and breath computers, and know them like the back of their own hand, by the time they are supposed to be dealing with the public. They're supposed to know about things I haven't heard of, not the other way around. Every computer, every operating system and every terminology is supposed to be familiar to somebody I go into a computer shop and ask for help from.