Dr Z Jurancevic

Review of Mercedes Benz Of Poole

I m a proud Mercedes CLA owner for the last 4 year...

I m a proud Mercedes CLA owner for the last 4 years, and have been servicing my car at Sandown Poole ever since.



In 2016 I returned for the second annual service, and after I picked up the car I noticed there was a scratch on the rear bumper, as well as a broken decorative ring on right indicative lever. I raised this to the gentleman who was there. His initial response was that scratch was already present, even I knew it wasn t. I normally hand-wash my car because I enjoy doing so, and I know every single scratch on paint. I was told they would give me a call so it could be fixed.

I never got a call back.

I didn t want to raise this further at the time because I didn t want to make a fuss about it. But I felt disrespected and deeply disappointed because nobody showed an interest to give me a call and check.

I work in Southampton Hospital, and despite the opportunity to service my car at local garage, today I took my car for service again to Sandown Poole. I have been welcomed by service assistant. I mentioned the event from the previous service. I have been told this will be passed to the manager. After the service was done, the receptionist gave me my car keys without mentioning any of the concerns I raised. The service assistant who earlier welcomed me was walking around and very obviously ignoring me. I picked up my car, with the decision to never ever come back again.

I feel disrespected, unheard and utterly ignored. I think this behavior from such an eminent brand like Mercedes is completely outrageous.

My car is now 4 years old, and I already decided to get another Mercedes, because I m generally happy with the quality and design. But for sure, I will never ever step again in Sandown Mercedes Poole.

Furthermore, I will make sure that my colleagues from Poole, Bournemouth and Southampton hospitals are aware of the unprofessionalism I have encountered there.