Mike Smith

Review of Kenny Ross Ford South

Very poor service. They told me my vehicle would b...

Very poor service. They told me my vehicle would be ready in 7 days. And I had been receiving the text updates with progress of completion and saying it will be finished at 4:30pm on 7-th day and will call me if there is a delay. However, I haven't received any updates on 8-th day. I tried to call them three times but was being constantly directed to a different agent and no one was able to help me but redirect my call to a voice mail finally. On my fourth try, I was eventually able to speak with a representative in body shop answering my inquiry, told me it would only be ready next week, which is on 11-th day. Delaying the date of pick up is fine, but not answering my call is very annoying despite two voices mails I left.