I had the worst experience with this company. They...

I had the worst experience with this company. They forced a system update through my daughters phone which caused the phone to stop working. My cell company replaced the phone twice, then they contacted LG, LG told them that yes they were aware of the problems, though they had not told the cell phone company. My provider talked to them and to me, they told my provider that it would only take a week total to get my phone back to me, including shipping, we decided this was the quickest and easiest way to go. When I called to check on my phone, they had just logged it in even though they had already had it for 3 days, then I was told that it would still be 5- 7 more business days until they shipped it out. I explained my dire situation and why I needed my daughters phone returned so quickly and all they could say was sorry, we have to follow process, they would not even ship my phone back right away so my provider could just replace it. They do not care for the customer nor do they care when their updates mess up the phones, all they say is things happen, they were rude and barely understandable, not willing to give out corporate info, and the supervisors can't seem to help with anything, SO disgusted with LG, no one in my house will ever own another LG again. Next stop Better Business Burea and Facebook.