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Review of West Springfield Public Librar...

Extremely rude and unwelcoming upstairs staff. I h...

Extremely rude and unwelcoming upstairs staff. I have never had a negative experience in any library (from my local lib to the Library of Congress) but this one. Libraries are usually welcoming parts of the community but the librarians upstairs (especially the red-haired one) are extremely rude and condescending. They make you feel so unwelcome. My friend and I were so shocked and disgusted by the behavior.

Downstairs- completely different. The librarians at the desk were kind and courteous.