Frank Rivera

Review of Envy Nightlife at Route 66 Res...

Disapointed with the service! Asked the cleaning p...

Disapointed with the service! Asked the cleaning person for more coffee and towels since she was next to our room, she denied our request. July 18th I left the building to the parking lot to retrieve my phone! Upon return the security guard denied me entry because I didn't have a VIP Pass! He demanded that I go to the entrance on the opposite side of the building! I showed him my room key and told him that I was a paying guest of the hotel, he demanded that I go around to the opposite entrance! Requested coffee at the drink window & was told that they only served soft drinks! Their so called clean team was sparse, I saw them twice in two days! I suggest you find an alternative place to relax and gamble!!! We had planned to stay the 19th but decided to leave at 8:30 am turned in our room keys and told the desk clerk of our complaint, she said she was sorry but didn't even file a complaint form.