E Roberts

Review of Hornig Companies, INC.

After living in the Purgatory Creek Townhomes, loc...

After living in the Purgatory Creek Townhomes, located in Eden Prairie. I became very displeased with managment who comes into your home at times without any warning No phone call, email, or letter. They also never left a note to notify when they were in there home, you would come home at times to them being there fixing something without any warning. Another time when they came in for there monthly coin returns from the washer and dryer (dollar each to use) I came out of the shower and could hear 2-3 people emptying the coins even though they heard the shower on when entering they didn't even bother to come back, they just continued. Instead of them calling you to move your car (because you have to sometimes park right by your driveway because the parking there is lacking becasuse you can only use 16 spots total for the whole communtiy outside your townhome and there almost always full) they'll call the tow company to go get it. I know this because when we called the company to figure out where it's at they said "we don't usually go out there unless were called by the managers". Over all it could be a very nice place if the management went to school for communication. When giving our 30 days notice at the tail end of June we didn't hear back from managment until almost a week later saying no, that notice is unacceptable, because we sent in via email. Keep in mind nowhere on the lease does it say how to give the notice just that they want you to give them a month and a day which is what we did. BUT they said no because it has to be written out, (email can be printed) but if that's the case i understand but when your telling me a week later that i have to wait another month before i can give another notice to me is unacceptable. As managers they should have been on top of there messages, not giving me excuses saying they were on vacation, then maybe they should have a back up plan for those type of situations.
** Forgot to mention they made us pay almost $200 in fees for new smoke detectors!!! Saying we broke them by having the battery out at one point and closing the case without the battery so it broke all of them. Meanwhile when i walked into them repairing it I was told they were also being repaired because the whole 2 1/2 years i lived there they neglected to have any carbon monoxide detectors on any of them, but they still charge me almost $200 for it!