Utilized Topline for an auto loan. After paying o...

Utilized Topline for an auto loan. After paying off loan balance I had a $15.82 balance in a savings account associated with the auto loan. Called Topline to have account closed. Advised they needed notice in writing. Sent email notice. Advised they needed an actual signature. Topline's account closing process is designed to retain accounts not close them. I simply wanted a check cut for $15.82. I will not use Topline again due to the difficulty I experienced in closing an account with a $15.82 balance.