christa

Review of Hotel H10 Ocean Maya y Coral

The rooms are very nice and the grounds are beauti...

The rooms are very nice and the grounds are beautiful. The staff is friendly, but not very accommodating. We informed them of the broken ATM machine and explained we had no cash to pay a taxi to leave the response we got was yes that is a problem, we called to have it fixed yesterday. Little things like that where they could be more attentive. Also some of the restaurants have prices listed for some foods which is confusing for an all inclusive resort. The prices in the gift shop are very high. They did also tell us they set up a presentation for us to get our voucher for our ride back to the airport. This is frustrating because we paid for that and i shouldn't have to do a timeshare presentation to get it.