This company is exceedingly difficult to get in to...

This company is exceedingly difficult to get in touch with. Getting any information out of them is like getting blood out of a stone. The same goes for getting anything they say on the phone in writing, if you need it for insurance purposes.

I phoned up, about a day before my (cancelled) flight (not that they told me or anything). A very patchy line indeed, and the problem definitely wasn't on my end. A gentleman, very hastily, to his credit, said that the flight was cancelled and that they would request a refund for me, and I'd be contacted by their refunds team.

No such contact came, and their emails seem to go unmonitored so I decided to phone up again about a week later. It turns out they had not in fact requested a refund but rather a voucher, which I absolutely did not consent to.



Surprise, surprise - it didn't. I was hoping they would confirm it sooner rather than later, such that I could at least start my insurance claim