I had a horrible experience at this branch today. ...

I had a horrible experience at this branch today. I met with Brandon Lee, a financial advisor, to switch my investment product. Due to the fees being lower on the product I was looking to switch to, Brandon tried to convince me to choose another option. After listening to him speak, I let him know why I was looking to make the change and justified my reasoning for being adamant on the product with lower fees. When he realized my mind was made, he became hostile. He said he could not help me and I would have to figure it out on my own. I was shocked! He refused to provide me with any resources, emails, or phone numbers to call which lead me to end the meeting. As I walked out, I stopped an employee and expressed my frustration at the rudeness and lack of assistance Brandon provided. The employee (whose name I did not get) quickly explained the steps I needed to take make the change and asked me who I had met with. When I said Brandon, the employee immediately rolled his eyes (seems I'm not the only one Brandon has upset). Whether he realizes it or not, Brandon is representing the entirety of TD when interacting with clients, and today he did not represent well. I am currently meeting with the other large Canadian banks to find one with better service.