Paul Davis

Review of The Seagate Hotel & Spa

We had a reservation for a deluxe king room althou...

We had a reservation for a deluxe king room although once we checked in and got up to our room, it was much smaller than the picture online and had no pull out couch for our son. We called the front desk and were told this was a deluxe king and that they take photos of the rooms to make them look larger than they actually are and that they would send up a cot. I explained this is not what we paid for and there was hardly room for a cot, and was told all the rooms are the same but they just furnish them differently. She then put a manager on who said we will move you to another room but it will be even smaller or we can deduct some money off of your rate. All we wanted was the deluxe king we reserved. A few minutes later the manager called back, told us there had been a cancellation and they were moving us and that it was a major upgrade . We moved a few doors down and it was the exact deluxe king room we had originally reserved. We still do not understand what they were trying to do, why they told us what they did about photographing the rooms to make them all look bigger, or why they didn t put us in the deluxe king to begin with. We checked in on a Tuesday and the hotel was not even full. The hotel was nice but we will not stay here again.