I am sorry for this hotel which promised so well b...

I am sorry for this hotel which promised so well but was very disappointing. Almost absent and indifferent staff who should deal with customer management. Bedrooms not up to 5 stars but 4 stars. Bathrooms and showers ok apart from cleaning the shower cubicles. Excellent courtesy kit.
The Spa was very nice even if during our stay the turkish bath was not in operation and the sauna did not reach temperature.
Excellent and well-assorted breakfast.
Very courteous breakfast staff.
Nice casino.
We were told that there are no triples in Malta but they sell them online and then give you a double with an added camping cot.
We changed rooms and unfortunately waited almost 4 hours from check in.
Received for the apology a bottle of local red wine, a pear and an apple.