Masonoaffarimiei Macchevvefrega

Review of Biblioteca nazionale centrale ...

The staff is extremely rude and impatient, except ...

The staff is extremely rude and impatient, except for very rare exceptions: it seems that you are asking him for a favor, if not even it seems that you are doing him a wrong, when you need their help. In addition to rare incompetence and rudeness. They even made a mistake in entering the personal data of my card, preventing me from making a request because the details did not match.
And when I mentioned it to them they said "eh but you can see that he wrote badly".
"Or maybe you just got it wrong, as it happens to me too," I replied. While the employee in question looked at me annoyed.
Every now and then some books mostly disappear from the exam texts: someone borrows them and, as if it were their own stuff, never goes back. All in the most complete indifference of the staff who say that "it is normal" that these things happen.
Not to mention the request service which is nothing short of comic: idiotic hours, very long times and meaningless waits.
One star only for the place which is quiet. And for the locker system that has been improved.
For the rest, ridiculous.
Ps. At least in winter, turn them up a little.