Needed a used truck. The 2004 F150 I bought is sl...

Needed a used truck. The 2004 F150 I bought is slightly more used than I wanted but, fits the budget and demand for now. Hope to upgrade in a year or two, and will shop first at Tom Peck, Huntley. Great staff...sales, finance and service.
My only disappointment....after all was finalized and papers signed, the truck was pulled up to the door for me. At this time I was handed only ONE key and told $30.00 for an additional key and a $120.00 programming fee.....OUCH!

Mike Zell, used car mgr, contacted me and I now have my spare key. Just a simple oversight and a little confusion.....nothing that will keep me from returning for my next truck. The customer service level, no matter what department I've dealt with, has been exceptional!
thanks Mikes......Hanson and Zell see you again!