J

Review of Jim Norton Toyota

I bought a car from them back in march, and paid t...

I bought a car from them back in march, and paid to add in heated seats and some window tint. I didn't hear from them for a few weeks. After multiple phone calls i find out they didn't even order the parts for it until close to month later. Another month passes, and i have to call again. They tell me the parts are on backorder. I'm now on military orders out of town. It's now close to 3 months after my purchase. They call to make an appointment finally. I tell them I'm out of town and will have to drop the car off, and need a loaner. They say, "we can give you one, but you only haave 12 hours after the car is finished to get the loaner back." You caused this situation by not ordering the parts the day of my purchase, and now I have to work around your schedule?