Recently purchased Quincy Quan hard bags from Mean...

Recently purchased Quincy Quan hard bags from MeanCycles as they are the sole supplier in the States. They fail to mention that they do not keep any of these in stock so after two inquiries and two and a half weeks the bags arrived locked with only a key for one bag. The bag with all the hardware did not have a key. After another two weeks of working with their customer service department that normally wouldn't answer the phone, and emails were spotty at best, I gave up on getting any assistance from them and went to a lock smith myself. My last email to the company went completely unanswered and received no restitution for the faulty product that they delivered. While Quincy's bag is a great product I would not recommend this company to anyone and personally will never use it again even if I have to pay a higher price at a different company.