Amanda Chase

Review of Cedar Park Regional Medical Ce...

Awful billing practices. Had a procedure 2/4/16- w...

Awful billing practices. Had a procedure 2/4/16- walked in and was told my Insurance adjusted rate- since I hadn't me my deductible was 1267.86. This would have been nice to know ahead of time if one of the insurance verification people would have returned my call.

I paid it- using every cent on my health spending card, and then another 300+ on my debit.

Had my procedure- tech was very nice- no complaints there.
I then expected my bill to be filed with my insurance- nope. They filed it a week later, was rejected. Waited 2 more weeks, filed again, rejected. I called them on 2/24/16 to find out what the problem was since it wasn't showing up that I had met 1200+ of my deductible and was being asked to pay everywhere for stuff. They explained my claim had been rejected x2 since I did not have insurance with said company. Bull. Got it straightened out and bill filed. Then my insurance approves only 926.00 of it- so I had overpaid by 341.00. I call back to CPRMC on 2/29- they can't refund until payment received from insurance company- then they will refund the over payment. Great.

So I call back today. Insurance company paid them on 2/29/16- go figure- right when I called. I asked when I could expect my refund then, said I had to request a refund. WHAT the F&@%$! That's what I had already done. So I asked for my refund and it will now be another 3-6 WEEKS until it is sent out.
I then asked a hypothetical- If I was patient X and hadn't realized I overpaid- would that money have ever been refunded once insurance had paid. NOOOO! Because I (patient X) wouldn't have made a refund request. That is just crappy and dishonest.
Billing at CPRMC sucks and so does the ER care. I and family members have been to the ER there a total of 3 times and each experience was awful. Our family will never go here again- even for outpatient procedures.