Anastassiya Andrianova

Review of Royal Windsor Hotel Brussels

Avoid this hotel at all costs. Rude receptionist. ...

Avoid this hotel at all costs. Rude receptionist. Unhelpful. The premises are mediocre at best. They lied about their room availability and policies, but only revealed this after they took our money. When we requested repeatedly to be refunded because we could not stay at a place that was unsafe for our 1-year old child, they yelled at us. When we asked for the name of the receptionist and the hotel owner, they went to call the police. I have never felt so belittled. This hotel should go out of business. Stay as far away from this place as you can. If I could give this less than 1 star, I would.