My dad took his truck in today to the Pep Boys in ...

My dad took his truck in today to the Pep Boys in Dothan, Alabama, to have a compressor replaced for the air conditioner. At 9:00 a.m. the manager, Mason, said the truck would be ready by lunch, but that he would call and keep him updated on the progress. We went back to the store around 3:00 p.m. after Mason failed to call with any updates. Mason then stated that they had ordered the wrong part and had to reorder. He apologized and said he would call when it was ready. We didn t get another call until after 6:00 p.m. And Mason, that was supposed to keep us updated, never once called and left, leaving a mechanic to call to tell my dad his truck was FINALLY finished. Not that it matters or will cause any impact, but we will not be returning. The manager is spineless and has no idea how to deal with customers. It s no wonder Pep Boys has such a poor rating.