I walked in with cash, ready to purchase a vehicle...

I walked in with cash, ready to purchase a vehicle. The person I had "been working with" was not there that day, so another salesperson checked inventory for me.

This salesperson was obviously distracted by the fact that "I had been working with" another salesman. When the vehicle I wanted showed up as having been sold, he offered no alternatives. So, since I was ready to buy, I asked about similar vehicles.

He came back with a completely different type of car, apparently oblivious to what the word "similar" means. Then he asked if I would consider a lease. He was pretty dismissive, and I felt like he was trying to push me away so he could go claim a fresh client of his own.

I don't know what the situation is when one "works with" a particular salesperson. But even the original guy seemed concerned because my name was in the system with someone else (a solicitation call had been made to me, 2 years prior!).

If they are sharing commissions, and that is why they behave this way, I can understand it from the salesman's perspective... but management needs to figure out a way around this. Because when I show up somewhere with $15K to put down on a car, I don't think it should matter who I took a test drive with 2 weeks before, or who called me 2 years prior!

I walked across the street to Germain and bought a $23K new car. Way to lose a sale and potential customer.