J

Janet Stephenson

4 years ago

Like all the other poor suckers on this review sit...

Like all the other poor suckers on this review site, we have been scammed.

We have never even received a card in the first place, so completely forgot about cancelling it and didn t know what date it was due.
Apparently, they sent us a reminder email and we opened it and deleted it! (they sent a screen print of a tick box proving that we had, showing the date and time we opened the email). How clever are we? Apparently, we can open an email whilst on a plane with the iPad in flight mode! When I rang the company and told them this, they said their screen shot proved we had opened it and no refund was possible.

The first we knew about it was when PayPal took the money out of our account. They could not help as we ticked a box agreeing to terms and conditions, which, of course doesn t tell you the very basic details, such as when you need to cancel and HOW to cancel...or even how much it will be!!!
BE MORE DILLIGENT THAN WE WERE!

How do companies like this get away with it? I asked the so called customer service assisitant how he could sleep at night, doing a job fobbing off people like us , whom he knows have been ripped off?

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