Piers Beszant

Review of Furniture at Work

We last used this company 3 years ago when we had ...

We last used this company 3 years ago when we had a fitting out contract which included Bisley Filing Cabinets and they performed well enough for us to try to use them again for the the same items for three more contracts.

Early August 2019, we ordered 30 filing cabinets and were told that as these were a special order, delivery from Bisley would be 4-5 weeks - however, they could get 5 with 7-14 days. We accepted this and paid in full - and thank goodness we paid by card. We then sent an email confirming the code of the Bisley Cabinets and the addresses for delivery.

The first 5 cabinets were delivered but they were the wrong model and would not fit the installation area. We immediately informed Furniture @ Work of the error and were told by their customer (dis)service department, that it would take at least 2 days to investigate. We were then told that we had ordered incorrectly and it was not their fault... but they would come back to us. We kept on pushing and spoke to various people including a female who liked the sound of her own voice so much that she would not carefully listen to what we were saying.

We then emailed a layout drawing of ours from 2016 detailing the correct Bisley cabinets that we had previously ordered and delivered in 2016 - and it was these that we required again - as stated in our email to them confirming the order.

At this point they could see that they had fouled up - but rather than just supplying the correct ones, they tried to charge us more money to put their error right!. We therefore cancelled the order and asked for a refund - and this is when the icing went on the cake.

We ourselves take cards and do on occasions, need to give a refund. When we refund, it is immediate and without any long waits. However, with these jokers, it takes over 5 days to physically instruct their card company and then the normal three days to clear the card company's system.

A complete lack of care is shown by this company. They lie. They hold on to your money. They let you down and more importantly, they let themselves down. If this was the last office furniture company in the world, we still would not use them.

As a matter of interest, we placed the order with an alternative supplier who has matched price and is delivering within 2 weeks!