Christy Ann

Review of Youngblood Nissan Chrysler Jee...

The salesman Mike was very kind and helpful and I ...

The salesman Mike was very kind and helpful and I appreciate all he has done in the process of me buying a vehicle. Mike, is the only reason that I am even giving them a star at all. Although, I thought that Chance was kind, I still think he could of done better. I am disappointed that I bought a vehicle at this dealership, it was brand new, and it is currently in their shop. I have only had the vehicle slightly over a month. It was sold to me with scratches on the inside. That was taken care of but it seems to have issues when climbing hills and certain things. Ryan in the service department seems very condescending to me. So, far they have not found anything wrong with the vehicle (they say) I have a terrible gut feeling, and I wish that I would of bought a vehicle elsewhere. I felt like Ryan expected me to know what was wrong with the SUV and I am not a mechanic. Eric in the service department seemed nice. However, the whole point in buying a new vehicle for me was to have something reliable. I would be a liar if I told you anything other than I am more than disappointed. I had a friend in the car and it started making terrible sounds when trying to climb a hill and she said "what is wrong with this car?" My boss at work told me to take it back to them and leave it there! Of course, I cannot do that it would ruin my credit. This has been an embarrassing experience and I regret buying this vehicle more than words can say! I was told they would get back to me on my vehicle and I feel like I am chasing them to find answers. I say chasing because it is hard to get anyone to answer the phone when transferred or a call back. They also told me that they would wash my car whenever for free but I found they were to busy when I ask them to. (I am guessing the oil change experience will most likely be the same) When I read the other reviews of how people had such great experiences, I almost felt like they were discriminating against me, because I have had a terrible experience. Although, this review does not include everything that I could say, I will say that in all fairness currently, I would not recommend this place. Also, to the person who responds to reviews, I will not be needing an apology that does nothing for me. I would rather have some better results from you all... Ryan said he would call me back and let me know something, but he did not, instead I am trying to reach him. I am more than disappointed in the entire experience. I have currently been holding for over 12 minutes! I am hoping for better results~ I am just adding a update 08/01/2019- still having issues with my Dodge Journey. They wanted me to go to another place but that would make it more difficult in a buyback if we went that route. This vehicle does not appear safe and it has shook me until my back, and neck hurts and I now feel nauseated. I made a bad choice by buying this vehicle and chances are I will need a lawyer to get this rectified. :( I feel like I have been treated different because I am a woman. I ask for the field rep from chrysler and they would not provide it to me. I am not sure if I should go to the ER because I feel so ill from the vehicle shaking me making me hurt and feel sick or sit here and wait on them to call and still get no results. #LEMONLAW???