My first service with my new vehicle went well wit...

My first service with my new vehicle went well with the exception of the shop not putting down mats and leaving dirty footprints in my vehicle but this visit wasn't. I dropped my vehicle off at 9:00 AM and was called at 5:00 PM to pick it up, just to get there and everything that I asked to be done wasn't. At this hour everyone had gone home so there was nothing that could be done at this point. Total disappointment. This is the second time that Haley has let me down.