If you want the short version:

If you want the short version:
I basically paid them for a diagnostic test and never got the results. It felt like they were consumed with offering me more and more expensive options and they had no information on what the actual problem was. Regardless of how much I said I would be willing to spend, prices kept going up.
At this point I'm not even sure they ran the diagnostic test I paid for.
They would not give me a clear answer on what the diagnost test revealed, they would not refund my money and they would not run a second test.
They still haven't called me back after I brought up these issues. It's been weeks.

If you would like details:
So I dropped something on my wife's laptop. I brought it in and I let the guy and woman working there know I got the laptop for about $170 & it's not for business, just browsing the internet so it's not something I want to spend hundreds to fix.

I immediately paid $30 for a diagnostic fee & $30 for expedited service. A couple days later Guy #2 calls to tell me they're not sure what's wrong with it MAYBE "redoing the whole computer" would fix it, maybe not. If they do it and it works, it'll cost me around $170. If not, I pay nothing.
I let him know its just not worth that much to me. I drove down there. Guy #1 has Guy #2 on speaker phone and they offered to make copies of the files on my HD if I wasnt interested in fixing it. The price? $200. (Although the sign in the store said other wise..)

Once again, not worth it.
The next solution they thought up was to take my computer in for parts and swap it out with something they had at another location. I waited a few days to find out what they had available at the second location. When Guy #2 called he offered to let me give them my laptop in exchange for a laptop with less ram and hd space and i'd still have to pay...prices starting at a little over $300.
He told me how these laptops were not new, but they were top of the line. I told him I didn't need all this, and I was able to pick up an i3 toshiba laptop with 4gb of ram for very cheap from a store he said it's probably a fake i3 processor. ..................................alright.

Logically not wanting to spend $300 to replace a $170 laptop AND have to give them my laptop I explained that just wasnt a good idea for me. I asked again about "redoing the whole laptop" and what the diagnostic test revealed.. Guy #2 tells me it doesn't matter what's wrong with it, its not like something spilled on it. I said but what if something HAD spilled on it, again he told me it didn't matter, they would just try to fix it without trying to figure out what's wrong first.
This made no sense to me at all. What was the diagnostic fee for if they're still clueless as to what the issue could be? Did I pay them to just make a guess?

I told them i'd be in to pick up the laptop and a couple days later they brought it back to location near me where I was able to retrieve it.

Weeks later I call back asking for any info they had from the diagnostic test they ran on my wife's laptop. Guy #1 tells me they have no information on it because I didnt "allow" them to do the work. It seemed like the guy was more upset that they didn't get the job than anything.
I reminded them I did pay for the diagnostic fee, which is simply to diagnose the problem, not a guarantee that I would pay for it to be fixed there. If I paid for the diagnostic test and I never got the actual results, shouldn't I be entitled to a refund of my $30 or at least another test?
(I DO NOT expect a refund for the $30 expedited service fee)
He said they would not be able to do either for me.

He said he would call me back with more information. I waited maybe a week. Nothing. Called them back again got Guy #1 on the phone.
He said it was probably a motherboard issue but they don't know.
He would have Guy #2 call me back later with more information.
I waited a couple days.
Guy #1 calls me to let me know Guy #2 will call me in 4 days. It never happened. It's been weeks. Maybe a month.