If I could give 0 stars, it would be perfect!

If I could give 0 stars, it would be perfect!
Ordering a taxi for a guest, and until the man came out at the gate, it took 5 minutes instead of 2 as promised the taxi that he made up to the address. I realized she left and I called to the dispatcher to call the man back ... so much I needed ... SHOULD NOT EVEN THE IMAGINE IN WHAT SAL TALKED THE DISPLAY, as he screamed at me and scolded me as a gentleman "so do all, be late!" And he locked my phone in my nose! Given the fact that he may have delayed the client a little, until he put his jacket, and even spoke to him nice ... and I feel sorry for that!