UPDATE - (DO NOT USE THESE PEOPLE!!) Two months la...

UPDATE - (DO NOT USE THESE PEOPLE!!) Two months later I am now working with the Ohio Attorney Generals office to mediate an agreement between Cam Schea (owner) and myself. Once we reached an agreement I have now been waiting almost a month for payment to be sent to me. If you've ever an had issue with this business (Shea Van Lines/Silverback Moving) I can not encourage you enough to please contact the Ohio Attorney Generals office. No one deserves this kind of treatment during the most stressful day of your life or to be wrongfully lied to/about and ignored.

!!!! I booked Shea Van Lines/Silverback Moving (SAME PEOPLE) a couple weeks in advance for Friday, May 26, 2017. When Thursday, May 25th came I got a call to confirm my move for the next day. Kim told me to expect the movers between 9:30-10:15am. She also said they would call before they arrive to let me know they were on their way. On Friday, May 26th, I waited until 10:30 before I finally called Karen at Schea Van Lines/Silverback Moving to ask where the movers were and if she knew when they'd arrive. She said she would call them to find out and call me right back. She never did. I called her again at 10:55 to see if she had found anything out. She said Kim was supposed to call me and at that point, I asked for Kim's direct number myself. I called Kim and she also couldn't tell me when my movers were going to show up. She said to give her an hour to find out. I gave her TWO MORE HOURS, she never called me. I called her back and she said they would likely be there around 5:00pm. The movers finally called me about 3:00pm and said they would be there at 4:15pm. I met them at my apartment and they started at 4:30pm. One of the movers ended up being highly allergic to my cat and I had to go to my neighbors to get him allergy medicine just so he could continue his work, it was awful. They were unhappy and exhausted from their whole day already. They also said they didn't know about my move until right before they got there and that no one had scheduled me with them. They got everything packed and got to my new apartment and started moving everything in. They DAMAGED my bedroom dresser and TORE the NEW flooring in my kitchen/hallway. The movers apologized and said everything would be taken care of and I would be compensated for damages. I also talked to Kim about my damages and she asked that I text her pictures of the damages and I did. She said to give them a couple of days to get back to me, I am still WAITING! The movers also wouldn't even try to move in my washer and dryer because they claimed it wouldn't fit through the door. My maintenance man for my apartment came and got the washer and dryer in just fine, he only needed to remove the door. But because the dryer was now blocking the upstair bedroom all the boxes had to be put in the first floor living room and we have to move everything ourselves after!
It's now 6 days later and no one has contacted me about it at all. I called and talked to Jamie on Tuesday, May 30th, she said she would have her supervisor contact me, I've heard nothing from them. I also talked a man/owner on Tuesday (the movers gave me a phone number and told me it was the owner's direct phone number, it no longer works) and he has yet to get back to me as well. I believe they are now screening my phone number and will not answer when I call. I have filed a complaint with the BBB of Ohio.