I do not understand why it was given more than two...

I do not understand why it was given more than two stars, clean very low almost nil the attention of the staff is relative, because everything you ask they say yes but they do not meet example: one day they did not clean the room even though I asked for it 3 times. The lab was lying, the bathroom door made noise like it would fall, etc. Etc.etc the food is good the beds are stone