Made an appointment for 9:30am today. Drove up and...

Made an appointment for 9:30am today. Drove up and this random employee came to my vehicle and asked for my info to confirm my appointment. Dude came back and said it was looking like a 2 hour wait. After 2 hours past, I started looking for my vehicle. I left the service department at 11:50am without any service completed or started. Called the service desk and they said they would send the service guy over to talk to me. He comes over and proceeds to tell me that he quoted me 2-2 1/2 hours wait time. I told him NO he did not. Then I asked for his manager. Manager came over with the BS story about being sorry and that they had booked 160 appointments. Well, that s not my problem. I told him that they shouldn t be booking appointments they could not fill in a timely manner. That is not good customer service and money isn t that important. Who schedules back to back appointments and make people wait hours and still not complete a service? I only asked for an oil change and I had a scheduled appointment. I could see if I was a walk in but a scheduled appointment. That is what I call the worst customer service because you don t want to tell people no or you re too busy trying to make the most money to make your store look good. Well, that doesn t make sense to me. Food for thought TOYOTA, don t schedule a ton of appointments and have people wait hours for service or you will lose business like you have lost mine. I was going to actually look into buying a new car. That won t happen at that location now and perhaps I ll go to a whole different dealer brand. Take my money where it s appreciated! Don t do business at Universal Toyota in the future people, they ll disappoint you...