Gus Design Group is a gem! We bought a gorgeous Ja...

Gus Design Group is a gem! We bought a gorgeous Jane BiSectional in 2011, and have loved it! We recently had a few springs break, and I reached out to see about a warranty. The store I bought it at in Los Angeles went all on line, wouldn t answer the customer service lady s call, so they couldn t easily prove I bought it there, and I no longer had the receipt. Amy, the woman I was put in contact with, stuck with me and exchanged like 13 emails in an attempt to find out which purchase order it was, and if indeed the springs were covered under warranty. In the end, she figured out that I was within the 10 year warranty, and advised me to call an authorized dealer in my area to have it repaired! The customer service Amy gave me was so far above and beyond the normal experience, and I m so grateful for her perseverance...most people would have sent me packing after the first email when I said I had no proof of purchase! We look forward to our newly repaired Jane BiSectional! Thank you Amy, and thank you Gus!