William Hlavacek

Review of Bond Factory

I purchased a Bond Alondra Park patio heater about...

I purchased a Bond Alondra Park patio heater about 15 months ago. The top of the base of the unit is already completely falling apart. See images. The faux wood is totally discolored and literally crumbling. Of course I am just a few months out of warranty, but decided to contact Bond to see if there was anything they could do to help replace this part. A contact form through the website was never responded to. After waiting 10 days, I sent an email direct, and finally did received a response. I provided the information they requested and never heard back. After another week I decided to call. My call was never returned. I waited another week and called again and finally spoke to someone who said because I was out of warranty there was nothing they could do and I couldn't even purchase a replacement part. Extremely disappointed in the customer service experience. And extremely disappointed in the quality of the product, that after just 15 months it is an ugly eyesore and will need to be replaced. I don't recommend purchasing a Bond product as they won't stand behind their quality and will put you through an endless loop to get any customer service.