This the second worst experience I've had with def...

This the second worst experience I've had with definitely not A1 NOTHING is 1 about this company I wish I could give a 0!!! Been waiting since 5pm patiently I knew they was gonna call with some BS...talking about they ran into issues at stop before mine have enough decency to call ahead we would have went with second choice, no we get a call at 1030 saying we can be first thing In the morning! !!!! Tried giving them another chance after we were overcharged for a thermostat. ...if that technician would have checked the unit before he left we probably would not be going down this road.....I will never refer this company to anyone else, also filing a complaint with the BBB...