Greg Thompson

Review of Susquehanna Trailways

HORRIBLE CUSTOMER SERVICE AND HIGH PRICES! Not eve...

HORRIBLE CUSTOMER SERVICE AND HIGH PRICES! Not every experience is bad, and some drivers are very friendly. However, I've received horrendous customer service from all levels of the company. They have rude people working at all levels of the company: phone operators, ticket salespeople, the drivers, and management. In a disagreement with a driver, he laughed in my face and the manager defended the employees rude behavior and threatened to not let me on my bus when I gave an attitude back. They are not very flexible and refuse to give refunds or transfer your ticket to another day. They also want you to take whichever bus route you're given, they get very annoyed and may simply refuse if you discover another way to get to your destination and request to be on a different bus. The bus will be sure to leave behind anyone who's not ready at the exact time, but arrivals are still late many days. The drivers that are actually friendly and polite, not giving refunds, and not much competition in the more rural parts of PA is probably the only reason this company is still in existence.