This is not to say that my physician is a 3 star! ...

This is not to say that my physician is a 3 star! He's the best, and I've followed him from another clinic. Been seeing him for nearly 20 years. The clinic itself leaves much to be desired in many areas, including: support staff competence, that's professionalism in manners, dress, attention to detail, telephone skills, knowledge of areas where they work. Especially in Behavioral Health. They need to be culturally competent too! In terms of not assuming your ethnicity, or what languages you speak based on the color of your skin and/or your name origin. The environment at the clinic is awful. Uncomfortable, TV's blaring in all waiting rooms, uncomfortable seating, children running around without control. It would be a lot nicer if the waiting area on the Adult Medicine floor was divided by low planters, cordoned off areas, quieter areas where adults can relax while waiting (sometimes hours) to see their providers. The main lobby on the ground level is even worse. No waiting areas, suggest that there be as above. Two double doors at the entrance open and close constantly just because someone gets within 3 ft. of them. In the winter it is freezing, and traffic exhaust fills the area. What's needed is an additional door that has those buttons to press to open it, keeping the outside climate outside where it belongs, or replace them with such. I'll quit the harangue now. If you can afford better, go for it!